Engagement Manager
Company: EmptorisCategories: Customer Service, Management
Job description:The Engagement Manager will be responsible for a group of Emptoris customers to ensure successful implementation and adoption of the Emptoris Contract Management, Spend Analysis and Sourcing Portfolio Platform and ongoing client relationship management. The successful candidate will manage multiple projects and provide guidance to staff. The Engagement Manager will perform basic design and configuration of the Emptoris system along with documenting each step of the implementation process. The individual will become proficient in defining and implementing custom business processes, workflows, and contract templates. Experience and Skill Requirements:
- BS Computer Science or equivalent degree. MBA preferred.
- Minimum 5-7 years software package implementation consulting experience.
- Extensive project management experience (4 years minimum).
- Minimum 3 years business process analysis and reengineering experience.
- Excellent communication skills (verbal and written).
- Excellent organizational, time-management, and follow through skills.
- Strong analytical and problem solving skills.
- Strong client relationship management skills.
- Consistent track record of meeting project budget and delivering milestones on time.
- Ability to travel 90% of the time. Must be located near a major airport.
- Self-motivated, disciplined, and able to work independently.
- Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative and team oriented environment.
- Big 5 or equivalent consulting experience.
- Supply Chain, CRM, ERP implementation experience preferred.
- Familiarity with the following technologies is a plus: WebMethods, Actuate, SQL and integration experience using Web services.
- Primary point of contact and communication, both internally and with the Client for all post sale implementation activities and client readiness.
- Knowledgeable about all financial details impacting the engagement including:
- Details of SOWs
- Time and Expense Reporting for all staff and for any partners assigned to the engagement.
- Partner with Sales to define Account Services Strategy to embed Emptoris into the client’s infrastructure, drive to successful adoption, and coordinate post implementation relationship.
- Owns the Engagement Project Plan.
- Coordinates with Client Program Work plan.
- Staffing and Resource Coordination
- Pre-sales support
- Gathering, Validating, Requirements Sign-off, and Deliverables.
- Maintain Quality Client Relationships & Trusted business advisor.
- Administration of Best Practices.
- Solutions Strategy.
- Client Advocacy.
Emptoris is the world leader in supply management and contract management software that enables companies to realize best value and accelerate profitable growth. Emptoris offers a complete procurement software solution for spend analysis, strategic sourcing, contract management, compliance, supplier performance, and program management that can be deployed behind a corporate firewall or via a software-as-a-service model. Customers include American Express, Boeing, Cigna, ConocoPhillips, GlaxoSmithKline, Kraft, Motorola, Owens Corning, Syngenta, Toro, UnitedHealthcare and Vodafone.
www.emptoris.com