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Senior Application Support Engineer

Company: Emptoris
Categories: Customer Service, Information Technology

Job description:
The successful candidate is required to support the Emptoris suite of sourcing, contracts and procurement applications. S/he will work closely with other team members, business units, and development staff to provide production support for Emptoris' platform. This position requires an individual that is a team player that can contribute ideas or solutions to support Emptoris' customers. The successful candidate is required to be detail oriented, communicative and must have prior problem management experience working with external customers. The position will require some on call support. This is an environment that requires a self-starter who is highly motivated with new challenges. The successful candidate must be dynamic, flexible, have excellent verbal and written skills.

Responsibilities:
The Senior Application Support Engineer's primary responsibility is application support and troubleshooting. The successful candidate will need to recreate customer issues, work with the rest of the support team and development staff to resolve the issue and follow the issue through to resolution. S/he is also responsible for working with the customer to prioritize issue resolutions.

Job requirements:

  • Experience supporting a web based software application
  • Strong interpersonal and organizational skills
  • Excellent verbal and written communication skills
  • Dynamic, flexible and detail oriented
  • Ability to work closely with team members, customers and vendors
  • Understanding of web technology
  • Weblogic, Websphere or other J2EE application support a big plus
  • Working knowledge of TCP/IP, SMTP, HTTP Compression, and SSL are a plus
  • Experience with W2K, IIS, MSSQL, Linux and Oracle are a big plus
  • Experience managing critical accounts
  • Ability to manage customers
  • External customer support experience, not internal help desk experience
  • Ability to manage escalated situations while on-site.  On-site travel is the exception for truly critical situations, probably 2-5 % of the time.
  • Senior support engineer who can mentor junior support engineers on process, product and technology
  • Experience working directly with engineering and QA on escalated issues 
Are you energetic, bright, ambitious, tops in your field, and looking for an exciting challenge with huge upside potential? Then we want to talk to you right away. Emptoris has developed one of the industry’s most sought-after products with unique technology advantages that are making everyone else play catch up. What’s more, Emptoris is well positioned in a market that’s measured by analysts in the trillions in B2B online activity—yes trillions! We’re growing fast and are looking for talented individuals like you to join our dynamic team. Here, you’ll work side-by-side with the best and brightest on one of the hottest Internet market segments: electronic procurement. We build, market, and sell sophisticated electronic procurement systems powered by an intelligent engine. Our teams design products and systems that affect the bottom line, give our customers a competitive advantage, and dramatically change the way enterprise buyers and suppliers make key business decisions.

You’ll work with very smart people on challenging projects that really have an impact. You’ll interact with some of our customers that are leading the way in their industries. You’ll work hard to help build this business together, and we’ll reward you handsomely. Because we want our employees to think and act like business owners, compensation for all positions includes stock options, comprehensive health care, 3 weeks vacation, and a 401k plan.

  Emptoris is the world leader in supply management and contract management software that enables companies to realize best value and accelerate profitable growth. Emptoris offers a complete procurement software solution for spend analysis, strategic sourcing, contract management, compliance, supplier performance, and program management that can be deployed behind a corporate firewall or via a software-as-a-service model. Customers include American Express, Boeing, Cigna, ConocoPhillips, GlaxoSmithKline, Kraft, Motorola, Owens Corning, Syngenta, Toro, UnitedHealthcare and Vodafone.

www.emptoris.com


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